Returns Policy

At Nomad Dept, we meticulously curate our merchandise to ensure the highest standards of quality and craftsmanship. Each item undergoes inspection before it is packaged and shipped to you. We take pride in the uniqueness and authenticity of our products, and we are confident that you will be delighted with your purchase.

We understand that unexpected situations may arise, and we empathize with our customers' needs. However, in order to maintain fairness and transparency in our business operations, we have adopted a no returns and no refunds policy. This policy allows us to keep our prices competitive and our inventory well-managed, ultimately benefiting all our valued customers.

a. Damaged or Defective Items: While we strive for perfection, there may be rare instances where an item arrives damaged or defective. If you receive a damaged or defective product, please contact us at communications@nomaddept.com within 7 days of receiving your order. We will promptly investigate the issue and provide a suitable resolution, which may include a replacement or store credit.

b. Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please notify us immediately so that we can rectify the situation. We will take swift action to ensure that you receive the correct items as soon as possible, or we may issue a refund if necessary.

Your satisfaction is of utmost importance to us, and we are here to assist you every step of the way. If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to reach out to our friendly team. We are dedicated to providing you with exceptional support and ensuring that your shopping experience with us is smooth and enjoyable.